The report provides an update in relation to
dealing with and responding to customer contacts. This report also
provides a summary of complaints received by the organisation,
those that escalated to a statutory panel and or Local Government
and Social Care Ombudsman.
Decision type: Non-key
Decision status: For Determination
Wards affected: (All Wards);
Decision due: 27 Sep 2021 by Overview Panel
Lead member: Executive Leader
Lead director: Sandra Stewart - Director of Governance & Pensions
Department: Governance and Pensions