The report provides an update and strategic
overview in relation to dealing with and responding to customer
contacts. This report also provides a summary of complaints
received by the organisation, those that escalated to a statutory
panel and or Local Government and Social Care Ombudsman. The report
also provides a summary of how the review and management of these
contacts can help drive system improvement.
Decision type: Non-key
Decision status: For Determination
Wards affected: (All Wards);
Decision due: 26 Sep 2022 by Overview Panel
Lead member: First Deputy (Finance, Resources & Transformation)
Lead director: Chief Executive
Department: Governance and Pensions